Frequently Asked Questions

Everything you need to know about shopping with CAA South Central Ontario.

How long does shipping take for merchandise orders?

Standard shipping typically takes 3 to 7 business days within Ontario. You will receive a tracking number via email once your order has been dispatched from our warehouse.

What is your return policy for travel gear and accessories?

We offer a 30-day return policy on most unused merchandise in its original packaging. Please note that certain items, such as maps and personalized documents, are final sale.

Do CAA members receive special pricing on products?

Yes, CAA members enjoy exclusive discounted pricing on a wide range of products including luggage, automotive accessories, and travel essentials. Ensure you are logged in with your membership number to see the savings.

Can I pick up my online order at a CAA Store location?

Currently, we offer direct-to-home shipping for online orders. However, you can visit any of our CAA South Central Ontario retail locations to purchase items directly in-store.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express. All transactions are processed through a secure encrypted gateway to ensure your data is protected.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact our Member Support team within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost to you.